We have a 14-day return policy, which means you have 14 days after receiving your item to request a return in its original package, unused.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, please first notify us your intention at firstname.lastname@example.org which we would determine whether your return is acceptable. Once your request has been approved, we would send you specific instruction on how to carry out the return process. Items sent back to us without first requesting a return will not be accepted.
Please note that all approved returns would have to be sent to the following address:
Clansman Lifestyle, 6 Castle Road, Mid-Levels, Hong Kong Island, Hong Kong SAR.
Please feel free to reach out to us, should you have any questions regarding returning your purchased goods, at email@example.com.
Damages and issues
Please inspect your order upon receiving your order and contact us immediately if the received item(s) is/are defective, damaged or if you receive wrong item(s) to allow us making evaluation on the issues and make rectification quick.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we do not accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have received, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Once approved, you would automatically be refunded on your original payment method within ten (10) business days. Please take note it may also take time for your bank or credit card company to process and effect the refund to you successfully.
If more than 15 business days have passed from the date of approval of your return and you have not successfully received any refund, please contact us again at firstname.lastname@example.org.
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